Shipping & Delivery Policy

Where we deliver

Ursupps.in, powered by DD FITNESS, currently delivers within Hyderabad and the state of Telangana only. We do not ship to addresses outside Telangana at this time. Orders placed with a delivery address outside Telangana will be cancelled and refunded in full to the original payment method.

Pricing and payment

There are zero hidden charges when you make a purchase on Ursupps.in. The price you see on the final checkout page is exactly what you pay.

All orders are prepaid. You may pay by UPI, credit card, debit card, net banking or wallet through our secure payment gateway. We do not offer Cash on Delivery.

Shipping charges

Shipping is free on all orders above ₹5,000. For orders below ₹5,000 a flat shipping charge is shown on the checkout page before you pay.

Order confirmation and dispatch

Once your order has been logged and payment authorisation has been received, we confirm receipt of the order and begin processing it. You will receive an email and SMS containing your unique Order ID, a listing of the item(s) you have ordered and the expected dispatch time.

Orders placed before 2 pm on a working day (Monday–Saturday) are dispatched the same day. Orders placed after 2 pm, on Sundays or on public holidays are dispatched the next working day.

Delivery time

Hyderabad and Secunderabad: usually delivered the next working day after dispatch. Rest of Telangana: 1–3 working days after dispatch. Delivery times are estimates and may vary due to weather, local disruptions or courier constraints.

Tracking your order

You will be notified by SMS and email when your item(s) are shipped, along with the courier name and tracking number. Please check your spam folder and do not mark our emails as spam so that you continue to receive notifications. You can also review the status of your orders in the ‘Orders’ section of your account on ursupps.in.

Payment failures

Please check your bank/credit card account to first ensure your account has been debited. If your account has been debited after a payment failure, the amount is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately cannot expedite this. In case of a payment failure, please retry ensuring that the information passed to the payment gateway is accurate and that your internet connection is not disrupted in the process.

Damaged or incorrect deliveries

If an item is received damaged, with a broken seal, or is not what you ordered, please send a photograph of the outer packaging and the product to us on WhatsApp or by email at info.ddfitness@gmail.com within 24 hours of delivery. We will arrange a replacement at no cost to you, subject to availability. Please see our Refund & Returns Policy for full details.